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Return to shopCancellation & Modification Window
You must request any cancellations or modifications to your order within 4 hours of the time of purchase. All order times are based on the Eastern Time (ET) zone to align with our company address in New York, NY.
We strive to process orders efficiently, and requests received beyond this 4-hour window may not be possible as the order may already be in the fulfillment and shipment process.
How to Request a Cancellation or Change
If you need to cancel or modify your order within the 4-hour window, please contact our customer support team immediately. You can reach us through any of the following methods:
- Email: support@lifegifty.com
When contacting us, please provide your order number and the specific changes you wish to make (e.g., cancel the entire order, change an item, or update the shipping address).
Requests After the 4-Hour Window
If your request is received after the 4-hour window has passed, we unfortunately cannot guarantee that your order can be cancelled or modified.
If your order has already been processed for shipment or has shipped, it cannot be cancelled or changed. In such cases, you may refer to our Return & Refund Policy once you receive the item if you wish to return it for a refund, subject to the terms of that policy.
Delivery Address Accuracy
Please double-check that your delivery address is accurate and complete before submitting your order. Lifegifty, operated by Related Advantaged Residential Associates Inc, is not responsible for issues, delays, or non-delivery arising from incorrect or incomplete addresses provided by the customer at checkout.
In cases where an order is returned to us due to an inaccurate or undeliverable address, you may be responsible for any additional shipping charges incurred to reship the order to the corrected address. We will contact you to arrange for reshipment in such instances.
Further Assistance
Should you have any questions or require further assistance regarding your order or this policy, please do not hesitate to contact our customer service team. We are committed to providing you with exceptional service.
Store Information:
Email: support@lifegifty.com
Contact Page: https://lifegifty.com/contact-us/
Address: 2505 W 2nd Ave #2, Denver, CO 80219, United States
Support Hours: 9:00 AM – 5:00 PM (ET), Monday – Friday
Thank you for choosing Lifegifty. We appreciate your understanding and cooperation with our policy.